Frequently Asked Questions
Everything you need to know about your COEUR DE LION experience.
What materials are used in COEUR DE LION jewelry?
We use high-quality materials including 316L stainless steel, Swarovski crystals, genuine natural stones like hematite and amethyst, and freshwater pearls to ensure durability and lasting brilliance.
How should I care for my jewelry to maintain its luster?
To preserve your pieces, avoid contact with perfumes, hairsprays, and cosmetics. We recommend removing jewelry before showering or swimming and storing it in its original silk-lined case.
What are your shipping times and costs?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Does my jewelry come with a warranty?
Yes, every COEUR DE LION piece comes with a two-year warranty from the date of purchase covering manufacturing defects. Each item also includes a certificate of authenticity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a secure checkout experience.